Listening to Our Customers

In our continuing effort to provide quality service to our customers, we always want to minimize downtime. One way we do this is by having the ability to adapt our repair service to the customer’s unique and specific requirements.

For example, we have a customer in the food industry who uses a Mettler Toledo scale system for weighing the product they produce. Although they use washdown equipment, the environment is still so harsh that the scales do not last long. As a consequence, they are regularly buying new scales to replace the failed units. Once we understood this, we began working on how we could save them money by reducing their downtime, as well as capital purchases, by quickly and accurately repairing the units. After researching their system, we purchased the necessary equipment to give us the ability to thoroughly test the electronics found in the scales. Now, when we receive the electronic boards from the scales we can simulate the application, which allows us to diagnose, repair, and fully test them in the exact same way that they run in the system. This results in our being able to turn one of their boards around the same day if necessary.

Because we listened to our customer and understood their application, we were able to develop the capability to quickly and accurately repair and test the electronic boards. Having done this, TEAMSESCO now has the ability to repair these scales for other customers, also saving them time and money. TEAMSESCO is always working in your total best interest – not just making repairs!

TEAMSESCO technicians are your experts in servicing all of your industrial electronic repair needs. For more information on TEAMSESCO repair capabilities go to TEAMSESCO Industrial Electronic Repair.